FAQs

Check out our Size Guide.

STOKE is built wide for guys who are on their feet all day and need a shoe that actually fits. Choose from WIDE (E/2E) or WIDER (3E/4E) and let those big dogs breathe.

They come in full sizes only (no half sizes). Please start with your usual size and then use our sizing tools to get it dialed. 

Use our VOLUMENTAL Size App straight from your phone to scan your foot and get an accurate measurement of your length and width. Or use a ruler and our size chart to match your foot to the best fitting pair of STOKE shoes.

The FO-MO is running inspired and built for long days on the go, with 44mm of stack height and a generous toe lift to propel you forward. The VERSA is court inspired and made for long days standing, with 40mm of stack height and a flatter sole for more stability.

Yes, and it's by design. FO-MO stands for Forward Motion - the elevated toe spring propels you forward with each step. It feels different from a flatter shoe, especially in the first few wears. Most customers adapt by wear 3–5. Give it time.

STOKE was built for men who spend long hours on their feet. The wider platform, high-stack cushioning, and roomy toe box reduce pressure and let feet spread naturally. Many customers report relief from plantar fasciitis, neuropathy, flat feet, and general fatigue. We're not a medical device — but the reviews speak for themselves at stokeshoes.com/pages/reviews.

STOKE was designed for guys with wider feet. Our wide toe box, stable platform, and generous cushioning are built to support the way most hardworking American men move through their day.

For the best experience, STOKE is designed primarily for men up to 300 lbs. Men above this weight may find the cushioning, support, and durability performs differently than intended.

If you have chronic ankle issues, severe supination or pronation, or specific medical concerns, please speak with a healthcare professional before use.

STOKE shoes are comfort footwear, not medical devices.

For best results, lightly spot clean your STOKE shoes using cold water only. Gently dab the affected area with a soft cloth or sponge, then allow the shoes to air dry naturally. 

Do not use warm or hot water, as some materials and dyes may be affected. 

Avoid rubbing or scrubbing the upper, and do not place your shoes in a washing machine or dryer, as this will damage the materials, fit, and finish of the shoe.

We ship anywhere in the USA. No international shipping.

10-Day Ground FREE - estimated 7-10 business days.

5-Day Ground $10 - estimated 3-5 business days.

We also offer 1-Day Expedited (ships next business day, takes one business day) and 2-Day Expedited (ships next business day, takes two business days) to all Contiguous U.S. locations. Rates shown at checkout.

We do not offer Next Day delivery.

Orders ship the next business day from when the order is placed.

Shipping times are estimates and do not include weekends or public holidays.

Deliveries can be delayed due to carrier volume, routing issues, and bad weather.

All orders ship the next business day from when the order is placed. 

5-day ground is up to 5 business days. 

10-day ground is up to 10 business days.

1-Day Expedited ships next business day, takes one business day to Contiguous U.S. locations.

2-Day Expedited ships next business day, takes two business days to Contiguous U.S. locations. 

Shipping times are estimates and do not include weekends or public holidays.

Deliveries can be delayed due to carrier volume, routing issues, and bad weather.

We ship there too — you’ll see the best available rates we can get at checkout.

First check around your delivery area (side door, porch, with a neighbor). If it's still missing after 48 hours, email support@stokeshoes.com with your order number. We'll help open a claim with the carrier and work with you to resolve it.

Please note: the US Postal Service does not consider packages to be lost for 10 to 14 days after shipment.

Email support@stokeshoes.com and we will help cancel that order so you can re-order with the correct information. 

Please note that we cannot always do this outside of normal business hours or on weekends, but will do our best before the order ships.

Once processed for shipping any changes need to go through FedEx or USPS directly.

Yes — if you’re in the Contiguous U.S. returns are free and the process is easy.

Use our Returns Portal to get a prepaid label so you can mail them back within 30 days unworn and in the box for a refund.

Please don't send back worn shoes. We will not refund in this case.  

You can still return — use our Returns Portal — just note, return shipping is on you if you're in Hawaii, Alaska, Puerto Rico, or on a base.

We’ve got your back. Use our Returns Portal — send them back within 30 days unworn and in the box and we’ll refund you. Returns are free in the lower 48.

Please don't send back worn shoes. We will not refund in this case.  

We offer free returns but not exchanges for now. 

Please use our Returns Portal — just enter your order number and email and we provide a prepaid shipping label to ship the shoes back. Send them back unworn and in the box and we will issue a refund.

Please don't send back worn shoes. We will not refund in this case.  

Use our Returns Portal — once we get your return, give us 5 business days to process it and shoot the refund back to your card.

No. We only accept shoes back if they are unworn or lightly worn in the house and with their box so that we can restock them. 

Please try them on at home to get a feel for the fit, ideally on carpet. Please don't wear them outside or for an extended period as this can scuff the material or wear the tread. 

If the shoes have been visibly worn we will not be able to issue a refund.  

At STOKE, we stand with the men and women who stand tall for America. That’s why we offer an exclusive 20% discount for:

• Current & former U.S. military
• Military spouses & dependents
• First responders including law enforcement, fire, and EMS

1. Click the Verify with GovX link to claim your discount and you'll be asked to verify your affiliation with GovX ID. Verification is real-time and secure. If you already have a GovX ID account, just log in!
2. After you verify, you'll receive a single-use discount code to apply at checkout. Be sure to copy your code.
3. For future purchases, simply log in with your GovX ID to unlock a new discount code.
4. There is a limit of one discount code per day.

Yes! No gimmicks. No hoops. Just straight respect for those who serve.

For any questions about verification, reach us at support@stokeshoes.com.

GOVX is a third-party ID verification partner. You can learn more about them here.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

Nah, one promo code per order—keep it simple, just like our shoes.

Yep. Grab a digital gift card for the guy who’s tough to buy for. Works on everything we sell.

We design every pair right here in the USA. Then we team up with top-notch makers around the world to build footwear that’s tougher than a two-dollar steak.

Yes we are in hundreds of stores around the country. Use our Store Finder to find a nearby retailer. No store near you? Order online — returns are free in the continental U.S.